Intermediate Business Analyst

· Montreal, Quebec
Employment Type Full-Time

We are looking for someone who enjoys technology and its application in a business area. You will be called upon to participate in calls for identification of needs, design sessions, development of configuration best practices and strategies for our CRM projects.

 

Main responsibilities:

  • Support existing clients in providing solutions their business needs in the context of CRM projects and maintain a relationship of collaboration and trust with them.
  • Ensure adherence of CRM configuration best practices in their projects
  • Ensure adherence to agile delivery best practices
  • Deliver business requirements following agile best practices
  • Perform CRM configuration including fields, relationships, views, dashboards, workflows and processes, security architecture, SLA management, case routing, customer journeys.
  • Assist in performing system demos for sales or support
  • Documentation and Training to end users

Qualifications:

  • Bachelor's degree in computer science, administration or equivalent.
  • A minimum of five (5) years of relevant experience as a Business Analyst or in a similar position
  • A minimum of 4 years of experience with configuring or implementing one or more of the following CRMs: Microsoft Dynamics 365, Salesforce, SugarCRM and Creatio
  • 3 CRM certifications
  • CBAP certification (desirable)
  • Experience in an agile environment, an asset;
  • Good oral and written communication skills in French and English
  • Knowledge of the Atlassian suite (Jira, Confluence
  • Be structured, organized and have a good sense of priorities.

 

Looking forward to hearing from you!

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  • Location
    Montreal, Quebec
  • Employment Type
    Full-Time