Solutions Metrix

Main responsibilities:

• Ensure adhere to CRM Configuration Best Practices
• Experience Configuring security model for one of the following CRM systems such as Microsoft Dynamics, Salesforce, SugarCRM, Creatio
• Perform CRM configuration including fields, relationships, views, dashboards, workflows and processes, security architecture, SLA management, case routing, customer journeys.
• Document User Stories and acceptance criteria related to CRM projects
• Support Agile Practices

Qualifications:

• Bachelor's degree in computer science, administration or equivalent.
• A minimum of three (3) years of relevant experience as a Business Analyst or in a similar consulting position
• A minimum of two (2) years of experience with configuring or implementing one or more of the following CRMs: Microsoft Dynamics 365, Salesforce, SugarCRM and Creatio
• 2 CRM certifications
• CBAP certification desirable
• Experience in an agile environment, an asset;
• Good oral and written communication skills in French and English;
• Be structured, organized and have a good sense of priorities
• Knowledge of the Atlassian suite (Jira, Confluence