Junior Business Consultant

Business · Montreal, Quebec
Department Business
Employment Type Full-Time

Main responsibilities:

  • Ensure adhere to CRM Configuration Best Practices
  • Experience Configuring security model for one of the following CRM systems such as Microsoft Dynamics, Salesforce, SugarCRM, Creatio
  • Perform CRM configuration including fields, relationships, views, dashboards, workflows and processes, security architecture, SLA management, case routing, customer journeys.
  • Document User Stories and acceptance criteria related to CRM projects
  • Support Agile Practices

Qualifications:

  • Bachelor's degree in computer science, administration or equivalent.
  • A minimum of three (3) years of relevant experience as a Business Analyst or in a similar consulting position
  • A minimum of two (2) years of experience with configuring or implementing one or more of the following CRMs: Microsoft Dynamics 365, Salesforce, SugarCRM and Creatio
  • 2 CRM certifications
  • CBAP certification desirable
  • Experience in an agile environment, an asset;
  • Good oral and written communication skills in French and English;
  • Be structured, organized and have a good sense of priorities
  • Knowledge of the Atlassian suite (Jira, Confluence

Thank You

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  • Location
    Montreal, Quebec
  • Department
    Business
  • Employment Type
    Full-Time