Dynamics 365 Consultant

· Montreal, Quebec
Employment Type Full-Time

Dynamics 365 Consultant

We are looking for a techno-functional consultant who enjoys technology and its application in a business area with a specialisation in Dynamics365. You will be called upon to participate in calls for identification of needs, design sessions, configuration best practices, development approach and implementation strategies for our CRM projects.

Main responsibilities:

  • Support existing clients in providing solutions to their business needs in the context of CRM projects and maintain a relationship of collaboration and trust with them.
  • Ensure the client requirements are analyzed, documented, and designed into technical requirements (user stories)
  • Create release plan/CRM roadmap for the project with detailed functionalities
  • Understand and lead integration capabilities such as APIs, middleware, etc.
  • Lead CRM solution design including ERD creation and implementation
  • Execute projects using agile best practices
  • Support development team during the implementation of CRM project
  • Validation of test cases for the requirements
  • Coach and mentor junior/intermediate BAs


  • Bachelor’s degree in computer science and/or management and/or software engineering.
  • A minimum of ten (10) years of relevant experience as a Business Analyst or in a similar position.
  • A minimum of 7 years of experience with working on one or more of the following CRMs: Microsoft Dynamics 365, Salesforce, SugarCRM
  • A minimum 4 Dynamics 365 implementations
  • Strong knowledge of best practices and documentation in business analysis.
  • Dynamics CRM certifications is an asset.
  • Must have the mobility of travelling.
  • Experience in an agile environment, an asset
  • Knowledge of SSRS and SSIS is an asset
  • Experience with Power Platform more specifically PowerApps
  • Knowledge of the Atlassian suite (Jira, Confluence)
  • Experience writing plugins is an asset
  • Experience with scripting in Dynamics is an asset
  • Good oral and written communication skills in English and French
  • Be structured, organized, and have a good sense of priorities.

Looking forward to speaking with you!

Thank You

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  • Location
    Montreal, Quebec
  • Employment Type